Balasore Alloys Limited

Customer Feedback

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A) PRODUCT QUALITY

BALASORE ALLOYS LIMITED

OTHER INDIAN PRODUCERS

CHINESE PRODUCERS

SOUTH AFRICAN PRODUCERS

ANY OTHER ORIGIN

COMMENTS FOR IMPROVEMENT WHERE EVER YOU RATE US LOW COMPARED TO COMPETITOR

1. Overall product quality

2. Specified Size

3. Consistency in product quality

4. Packaging of products

5. Availability of the product

Dear Esteemed Customer,

In our dedication to become an even better supplier, we kindly ask you to complete this questionnaire, where we ask for feedback on how your company look’s upon us as a supplier. We would therefore highly appreciate if you could spend a few minutes to answer the questions in the table below and return this form to us by Email at (vk_jodhani@balasorealloys.com) or Fax at (+91 033 – 22295693). This will help us to take necessary actions for improving our products/ services.

Name of the respondent:
Company name :
Address :
Email id :
Phone :
Date :

Please specify your other regular suppliers (manufacturers/country) of Ferro Chrome if any:-

Please put score on a scale of 5 – 1, on the following factors :
Excellent	5
Good	4
Satisfactory	3
Somewhat Bad	2
Extremely Bad	1

Please attribute the weightage percentage you will give to a ferro alloy manufacturer on the bellow four factors for performance evaluation. Sum total of there four factors should be 100%.
A) Product Quality
B) Image/ Reputation of Company
C) Order Execution
D) Service Attitude
TOTAL

Please give appropriate scores to all the producers mentioned bellow: (Same score can be given to more than one producers)

B) IMAGE/ REPUTATION OF COMPANY	BALASORE ALLOYS LIMITED	OTHER INDIAN PRODUCERS	CHINESE PRODUCERS	SOUTH AFRICAN PRODUCERS	ANY OTHER ORIGIN	COMMENTS FOR IMPROVEMENT WHERE EVER YOU RATE US LOW COMPARED TO COMPETITOR
1. Overall company reputation
2. Honours business commitments
3. Professionalism in business dealings

D) SERVICE ATTITUDE	BALASORE ALLOYS LIMITED	OTHER INDIAN PRODUCERS	CHINESE PRODUCERS	SOUTH AFRICAN PRODUCERS	ANY OTHER ORIGIN	COMMENTS FOR IMPROVEMENT WHERE EVER YOU RATE US LOW COMPARED TO COMPETITOR
1. Frequency of visits by the accounts Manager/Sales representatives
2. Accounts Manager/ Sales representatives attempt to build up a relationship.
3. Adherence & Responsiveness to customers need & requirements
4. Response & Ability to handle complaints
5. Accounts Managers/Sales representatives knowledge level of market and product.
6. Accessibility of company executives
7. Response to enquiries
8. Company Brochure & sales material, Presentation

E) Price	BALASORE ALLOYS LIMITED	OTHER INDIAN PRODUCERS	CHINESE PRODUCERS	SOUTH AFRICAN PRODUCERS	ANY OTHER ORIGIN	COMMENTS FOR IMPROVEMENT WHERE EVER YOU RATE US LOW COMPARED TO COMPETITOR
1. Competitive price
2. Flexibility in meeting price request

F) RELATIONSHIP WITH THE COMPANY	BALASORE ALLOYS LIMITED	OTHER INDIAN PRODUCERS	CHINESE PRODUCERS	SOUTH AFRICAN PRODUCERS	ANY OTHER ORIGIN	COMMENTS FOR IMPROVEMENT WHERE EVER YOU RATE US LOW COMPARED TO COMPETITOR
1. Customer oriented policies
2. Cordiality & courteousness of behaviour
3. Honesty & ethics in commercial dealings
4. Appreciative gestures towards loyal customers

G) CUSTOMER LOYALTY

BALASORE ALLOYS LIMITED

OTHER INDIAN PRODUCERS

CHINESE PRODUCERS

SOUTH AFRICAN PRODUCERS

ANY OTHER ORIGIN

COMMENTS FOR IMPROVEMENT WHERE EVER YOU RATE US LOW COMPARED TO COMPETITOR

1. Organisation drive towards long term relationship

2. Appreciative gestures towards loyal customers

I) ANY SPECIFIC ATRIBUTE/EXPECTATION NOT CAPTURED IN THE ABOVE SURVEY, REQUEST YOU TO PLEASE HIGHLIGHT SAME WITH COMMENTS

J) ANY COMMENT TO IMPROVE ON OUR STRATEGIES, TO IMPROVE OUR LONG TERM LOYALTY WITH OUR ORGANIZATION

ILLUSTRATION Marks ranging from 5-1 can be given against each producers is mandatory. Same scores can be given to multiple producers. Example: 5 can be given to Balasore and South African producres. But if you are giving lower score to Balasore Alloys, you need mention the reason for the same, so that we can take steps to improve on the perticular attribute.